These terms and conditions will apply to all transactions on the Benchmark North Ltd website.
You should read through them carefully before placing your order. We may change these terms from time to time without notice to you and any changes will apply to subsequent orders received.
Order confirmation
Orders can only be accepted from customers who have an existing account with us. If you are a new customer and wish to open an account, please click here or contact us on 01942 492479. New customers will be subject to a credit check.
Once an order has been received by us we will send you a confirmation note. Orders are usually processed within 24 hours of the order being received (except on weekends and bank holidays).
If an item is out of stock, you will be informed of the nearest available delivery date or an alternative product will be offered if a long delay is anticipated.
Cancellation of Order
Under the Distance Selling Regulations, you have a right to cancel your order for any item purchased on this website for a full refund. This does not apply to software that you have unsealed. You must pay for the cost of returning the item to us.
To cancel, you can email us or write to us (see contact us for details) within 7 working days of delivery of your item, quoting your order number. You must take reasonable care of the item, you must not use it and you should return it with its original packaging intact.
Delivery
Items are usually dispatched within 3-5 working days.
Customers who hold a current service contract with Benchmark North Ltd receive free delivery as part of this agreement. All orders placed by customers who do not have a service contract agreement will be subject to a delivery charge.
UK nationwide deliveries will be sent out direct from the supplier and will be subject to their terms and conditions and delivery policies. UK deliveries may be subject to additional delivery charges.
We will advise you of the anticipated delivery date and any additional cost before the order is processed.
Payment
Approved service contract holders in the education/business sector will be invoiced for payment of goods on delivery and subject to a payment term of 28 days. This is in accordance with the service contract agreement.
Customers who do not hold a current service contract should pay for goods before they can be dispatched.
We do not currently accept payment by credit/debit cards.
All goods will remain the property of Benchmark North Ltd until paid for in full.
Your Privacy
We adhere strictly to the requirements of the UK Data Protection Act 1998. We will retain your personal data to enable us to provide the services you have requested from us. In addition, we may use your name and contact details to inform you of other products and services that we offer. However, we do not provide your contact details to other companies. In an attempt to reduce fraudulent orders we will record your IP address at the point of ordering which could help us to identify you in the event of fraud.
Cookies
We use cookies (see below for explanation of cookies) to enable us to look at your shopping activity on our website, so we can learn for example, how long an average visit to our website lasts. Cookies also help us to see whether you're one of our regular shoppers or visitors, and together with purchase information, allow us to develop offers and improve our service. They also enable you to place and store items in your shopping cart.
Most importantly cookies DO NOT give us any personal information, or allow us to link details to an individual. If you have provided details to us when registering however, you will not be anonymous. If you'd prefer to disable the use of cookies, simply adjust your browser settings to do so (consult your Help reference or internet service provider for details). Please be warned that if you disable cookies in your browser, you will not be able to place orders on our website.
Jurisdiction
The products and services offered on benchmarknorth.co.uk are sold for use within the United Kingdom. Use of this website shall be governed by English Law and will be subject to the jurisdiction of the English courts. These terms and conditions do not affect your legal rights.
All About Cookies
The WWW is built on a very simple, but powerful premise. All material on the Web is formatted in a general, uniform format called HTML (Hypertext Markup Language), and all information requests and responses conform to a similarly standard protocol. When someone accesses a server on the Web the user's web browser will send an information request to a computer. This computer is called a web server. The web server will respond to the request by transmitting the desired information to the user's computer. There, the user's browser will display the received information on the user's screen.
Cookies are pieces of information generated by a web server and stored in the user's computer, ready for future access. Cookies are embedded in the HTML information flowing back and forth between the user's computer and the servers. Cookies were implemented to allow user-side customisation of web information. For example, cookies are used to personalise web search engines, to allow users to participate in WWW-wide contests (but only once!), and to store shopping lists of items a user has selected while browsing through a virtual shopping mall.
Essentially, cookies make use of user-specific information transmitted by the web server onto the user's computer so that the information might be available for later access by itself or other servers. In most cases, not only does the storage of personal information into a cookie go unnoticed, so does access to it. Web servers automatically gain access to relevant cookies whenever the user establishes a connection to them, usually in the form of web requests.
Cookies are based on a two-stage process. First the cookie is stored in the user's computer without their consent or knowledge. For example, with customisable web search engines like My Yahoo!, a user selects categories of interest from the web page. The web server then creates a specific cookie, which is essentially a tagged string of text containing the user's preferences, and it transmits this cookie to the user's computer. The user's web browser, if cookie-savvy, receives the cookie and stores it in a special file called a cookie list. This happens without any notification or user consent. As a result, personal information (in this case the user's category preferences) is formatted by the web server, transmitted, and saved by the user's computer.
During the second stage, the cookie is automatically transferred from the user's machine to a web server. Whenever a user directs his/her web browser to display a certain web page from the server, the browser will, without the user's knowledge, transmit the cookie containing the information to the web server.
Cookies are harmless and are essential in serving you the correct information and holding your shopping cart data.
Security FAQs
Why do you want my e-mail address/telephone number etc?
Answer: We ask for these details so we can contact you in case there is a problem with your order. On the rare occasions there is a delivery problem and we need to contact the customer to resolve it. We also contact customers through e-mail with special offers and information. For example, if we have your email address, we can alert you to our Internet Sale straight away. You'll be at the front of the queue! We do not make e-mail addresses or telephone numbers available to other companies.
