We offer a range of service contracts to suit any size of business. They range from a basic 3 hour contract where the visit is scheduled every 3 weeks to a full day visit each week. We can even tailor make an individual contract to your requirements.
If you don’t wish to commit to a specific contract, we have a call-out service where you can ring up and request a scheduled visit when it’s needed or when you have an emergency.
Each contract provides as a minimum, the following as support:
- FREE delivery and installation of equipment purchased from Benchmark
- fault diagnosis and repair of all hardware, software and peripherals
- processing of all warranty returns • additional 6 hours of negotiated support
- technical advice and support for new equipment
- support with the development of IT strategies
Samples of the service contracts are listed below
Contract A – 3 hour visit every 3 weeks (with emergency call-outs/off-site repairs included)
Contract B – 3 hour visit every 3 weeks (with off-site diagnostic checks included)
Contract C – 3 hour visit every 2 weeks (with emergency call-outs/off-site repairs included)
Contract D – 2 x 3 hour visits every 3 weeks (with emergency call-outs/off-site repairs included)
Contract E – 3 hour visit every week (with emergency call-outs/off-site repairs included)
Two Yearly Contracts
Why not sign up for a 2 year contract and make a saving? Each contract provides the same level of support as the one year service but the overall cost is slightly lower.
If you wish to discuss the price of any contract or discuss an individual contract, please contact Lynn Halliwell on 01942 492479.
Testimonials
Here are comments we have received from some of the businesses that have been pleased with the service and support we have provided:
Leigh Centurions RLFC, Community Department
“When Leigh Centurions received funding to start up a Playing for Success Centre at the club, it was imperative that we quickly source a supplier for one of the main aspects of our centre – the ICT equipment. During the application process for the funding bid, there was a clear vision of the kind of learning environment we wanted to create: up-to-the minute, cool and funky, and we needed a supplier who could share our vision and help us realise it. We contacted a number of local companies by looking through the Yellow Pages, and Benchmark’s prompt response immediately interested us.”
From the very first contact, we have had a prompt, personal and friendly service. Lynn and Andy came to the club and were shown the shell of the room, which was still under refurbishment, and from that moment we felt supported all through the process from sourcing the equipment to installation. Andy understood the effect we were trying to create and sourced the keyboards for us and came up with the idea of wall mounting the monitors to make the most of the space available.
The quotations we received were within budget and we were keen to use a local company. Co-ordination of the installation was potentially a tricky area, but managed well, and the aftercare and support has always been prompt. We have been really pleased with our association with Benchmark, and look forward to another exciting project when we move to the new centre in Leigh Sports Village.
Linda Donahue, Centre Manager
Platinum Venues Ltd, Prescott Street, Wigan
“We have always received an excellent service in terms of technical support. Benchmark goes above and beyond the help required and even helped us move offices in July last year. They are always on hand whenever there is a problem and make sure that things are dealt with efficiently and effectively. A technician has always been provided on the same day. I wouldn’t hesitate to recommend Benchmark’s services to other potential customers. The service is professional and speedy – we have a monthly visit from our Benchmark Technician, and I don’t know what I would do without him.
Kate Simpkin, Reservations Manager
